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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature brings the age-old practice of giving a neighbor a key to your home into the digital age. It eliminates the requirement for physical keys or keypad codes and allows you to manage who can access your Jamestown home and for how long. Discover more about how to incorporate it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to watch your pets, get your mail, or tend to your plants when you go out of town. In the past, you would simply supply them with a house key. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you’ll never have to fret over missing keys or doors left unlocked. 

What you need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that lets everything function in unison. Here’s how the service works: 

  1. You assign access to a trusted person, like a close friend or neighbor, via the ADT+ app.
  2. Following that, you define permissions. You can assign neighbors timed access, letting them come and go during a particular timeframe, or event-based entry. For instance, if a delivery is delivered, the system can release the door to let your neighbor take it inside once it validates them.
  3. When you’ve programmed access, your Google Nest Doorbell utilizes familiar face detection to confirm your neighbor as they proceed toward the door.
  4. Your ADT home security will deactivate the alarm and release the door lock when the person is authenticated as an authorized guest.
  5. You are sent real-time updates as your family member, friend, or neighbor enters and exits. The app also offers a detailed log. 
  6. When the trusted neighbor leaves, your smart door lock secures independently to protect your home.

You can grant access for anyone you wish, such as a maintenance worker, dog walker, or a partner who shows up when you’re not there. This feature is also helpful during urgent events, particularly when you’re not around. For instance, if a water sensor goes off, your system can grant event-driven access so a neighbor can turn off the water supply. Programming permissions is easy with the intuitive app. 

Make Your Jamestown Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Jamestown home more versatile and secure. This feature isn’t just for neighbors and friends, as you’ll enjoy the facial recognition and auto-unlock capability when you’re carrying kids or deliveries. After you're inside, the door fastens behind you automatically.

Design Your ADT Home Security System In Jamestown With The Latest Tools

Experience tools like ADT Trusted Neighbor and Google Nest cameras with a full-featured home security system in Jamestown from Secure24 Alarm Systems. A nationally known ADT dealer, we’re excited to bring you the latest advancements from the leading name in home security. Call (601) 292-9548 today to begin. Our knowledgeable team can answer your questions about ADT+, Google Nest cameras, and how to get everything working seamlessly.